Support
We’re here to help you get value from Taptic Data quickly and reliably. Choose an option below to get assistance.
Contact Us
- Email: support@tapticdata.com
- Business Hours: Mon–Fri, 9:00 a.m.–6:00 p.m. CST (excl. U.S. holidays)
- Typical Response: 1 business day (Standard), 4 hours (Pro/Enterprise)
Documentation
Status & Incidents
For uptime information and incident updates, we post service notifications via email and in-app banners. If you’re experiencing an outage and don’t see an announcement, please contact support.
Account & Billing
Manage your subscription, payment method, and invoices in the Billing Portal (accessible from your account settings). For plan changes or refunds required by law, reach out to support.
Security & Data
Read about our architecture, encryption, access controls, and incident response in the Security Overview. For privacy and processing terms, see Privacy and the DPA.
Quick Troubleshooting
- Tables not loading: Refresh the page; confirm you’re in the correct company.
- SQL errors: Ensure one statement only; verify lowercase table/column names.
- Linked refresh failures: Check source permissions and primary keys on the view/table.
- Charts missing in exports: Allow a moment for charts to finish rendering before export.
Can’t find what you need? Email support@tapticdata.com and we’ll get back to you promptly.